Site Policies

Raving fans

Smile, your satisfaction is our #1 priority. We are doing everything we can to create a great retail environment. We hope the products, information and service we provide delight you. If there are ways we can improve our process to make the world a better place, we look forward to hearing from you. If you just want to write and tell us how we’re doing that’s great too. Please write to us by using our Contact Form.

Returns

You may return any item within 30 days of delivery for a full product-price refund as long as the item is in new condition, with original packaging and accessories. Simply include a copy of your order shipment notice (or your order # and full contact details) in your returned package. Upon receipt of your returned item with shipment notice, we’ll issue a credit and notify you by email.

Incorrect, Damaged or Defective Item?
Please contact us immediately through our Contact Form so we can send you a replacement. We’ll also provide free return shipping if the return is a result of our error. If you purchased your product more than 30 days ago AND/OR after using it, it is defective, please contact the manufacturer at:

Thermophore / Battle Creek Equipment - 800.253.0854
BebeSounds / Unisar - 800-430-0222
Hunter - 888-830-1326
Aircast - 800-526-8785
Elta / Swiss-American Products, Inc. - (800) 633-8872.
Ameda / Hollister Inc - 800-323-4060
PhytoPharmica, Inc. - (800) 376-7889
Nature's Bounty - 800-645-5412
Karina - 800-452-7462
Miller Pharmacal - 800-323-2935
Spenco - 800-877-3626
Honeywell Purifiers - 800-332-1110

Questions or Concerns?
Feel free to contact us through our Contact Form – we look forward to helping you.

International Orders

We are not set up to process international orders. We only accept U.S. credit cards, U.S. money orders or cashier’s checks. For U.S. money orders and/or cashier’s checks we need to wait for receipt and confirmation of funds.

Shipping internationally is expensive. Please expect a minimum of $50 per order. If you would like to know in advance what the shipping would be, you must e-mail us by using our Contact Form with the products and quantity(s), your country, city, and postal code and ask for a shipping quote. Then we will promptly reply with an exact quote.

Global Distributors. There is another alternative. In some areas of the world, the company we represent has local distributors. If interested, we ask that you contact the manufacturer directly, as we are resellers of their products at:

Thermophore / Battle Creek Equipment - 800.253.0854
BebeSounds / Unisar - 888-323-6476
Hunter - 888-830-1326
Aircast - 800-526-8785
Elta / Swiss-American Products, Inc. - 800-323-4060
Ameda / Hollister Inc - 877-992-6332
PhytoPharmica, Inc. - 800 376-7889
Nature's Bounty - 800-645-5412
Karina - 800-452-7462
Miller Pharmacal - 800-323-2935
Spenco - 800-877-3626

We are aware of distributors of the listed products for the following countries:

Thermophore Canada - Remington Medical Phone: 800-267-5822,
Thermophore Japan - Tokyo - Kinjo Tsusho Company, Ltd. Phone: 81-4-2475-5661
Aircast – please go to this search page: http://www.aircast.com/contact/idl.htm
Ameda - please go to this search page: http://www.ameda.com/international/international.asp

We are happy to work with you to acquire these products through us (especially if you might have a language barrier with any local distributors), yet you might find it easier to acquire the items locally. Wherever you acquire them, we know you’ll find great benefit.

Privacy

At Colonial Gardens Pharmacy we understand and respect the importance of your privacy. In this privacy policy section, we explain how we use your account information, if you set up an account with us.

How do we use your information?
We use your information for the following principal purposes:

- to provide you with the highest possible level of service and to help you to get the best out of our web site
- when you contact us by email, we will use the information you give us to provide the service you require (such as when you request shipping details, out of stock items, cancellations, password problems, etc.).

The data you give us will also allow us to send you details of special sales and promotions, update information about Colonial Gardens Pharmacy– IF YOU WANT US TO (if not, please “opt out” as per below).

Who may your data be disclosed to?
No one. We will not disclose your data to any other third parties. However, we may be required to disclose your information if required by any applicable law or regulation.

Opt out
If you wish us to stop sending you newsletters or details of other special sales and promotions please email us by using our Contact Form

Security

Shopping online is no longer a new phenomenon. When paying by credit card on our site, your card details are encrypted for the transaction (using Secure Socket Layer technology, or SSL) – making it more secure than giving your card details over the phone. Additionally, since credit card transactions are processed by Verisign Paynet BEFORE we see them, we never know your credit card number (we only see a few digits on either end, the middle digits show up as X’s). All this means you can feel comfortable using your credit card to make a purchase online with us.